contact@japantrain.net

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⚠️ Important: If the query fails or you don't know the order number, please contact online customer service immediately for help!
Query Order (Order number is in the email)
Order number and passport number are optional, fill in one of them
Tips:Enter the order number and email address to query the order, go to the order details page to view the e-ticket or perform ticket refund or change operations.
Explanation: We are not affiliated with Japan Railway Group and do not provide railway transportation services in Japan. We only provide reservation services for Japan's Shinkansen routes.